FAQs– mlathe.com

1. What payment methods are accepted?

Now we accept PayPal/ Visa / Mastercard / Maestro / JCB / American Express / VISA(Electron) / Diners Club & Discover

2. Will I have to pay taxes?

For US orders, price include taxes.

1. Does MLATHE ship to my country?

Now we only ship to the US, excludes Alaska, Hawaii, Puerto Rico, Insular areas, APO/FPO. Note: We don't ship to PO BOX addresses.

2. How much does shipping cost?

You can enjoy free shipping for all US orders.

3. How long will it take to arrive?

Generally, Order-to-Delivery Process is divided into two stages:

Order processing time: the time we need to get your order ready to be shipped. It relates to stock confirmation and quality inspection, and usually takes 3-5 business days.

Shipping time: the time it takes for the shipping services to deliver the package to your address since they pick up the package from our warehouse. Shipping time varies depending on your specific location. We ship from the US warehouse. Usually, it takes 5-7 business days.

Shipping time is calculated starting from the time when your order is dispatched from our warehouse, rather than from the time of order placing. Invalid addresses, customs clearance procedures, or other similar reasons, may increase the estimated shipping time.

4. How can I track my order?

When your order is dispatched from our warehouse, you can find your tracking number in「My Account-My Order」. You can track your package using that number on the corresponding shipping providers' websites.

Meanwhile, you will receive a shipment confirmation email. The email will contain the tracking number at the bottom. You can click the tracking link at the footer or type the tracking number into https://www.17track.net/ to check the status of your order.

1. How customer can reach you?

You can contact us at support@mlathe.com any time.

2. How I cancel the order?

Please contact our support team with details at support@mlathe.com. Our support team will assist you.

Note: cancellation should be made within 24 hours of the order time. Or cancellation will not be available. More detail, see at Return&Refund

3. Can I return the items?

Yes, We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. More detail, see at Return&Refund

4. How should I do if damage?

Please contact our support team with details at support@mlathe.com within 3 days after receiving your item. Return&Refund

5. What if the package doesn’t arrive?

If you don’t get your package 30 days after it was shipped. Please contact our support team with details at support@mlathe.com. Our support team will assist you.

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